Managed Services Accounts Web Hosting Account login Managed Services Account login Online Backup Account login Sp@m Terminator Quarantine Contact a representative Site map Our Certifications Member - BBB MBE Certified National Womens Business Owners Linksys LVS 9000 Authorized Microsoft Certified Systems Engineer Cisco Network Engineer Cisco Certified Network Associate Cisco Certified Design Associate Microsoft Desktop Security Specialist HP Enterprise Storage Specialist Microsoft Certified Professional Comptia A+ Certification Comptia Certified Computer Tech ETA Certified Electronics Tech FCC Tech Plus Dell Certified Technician HP Accredited Professional OnForce Service Provider Network Managed Services Provider Partnerships Adaptec | APC | Barracuda Networks | Belkin | Castelle | Cisco | Citrix | CompUSA | CA | Dell | Fujitsu | Globalinx | Hewlett Packard | Kaspersky | Kingston | Lenovo | Linksys | LiveOffice | Microsoft | Palisade | Secure Computing | Sprint | Storeitoffsite.com | Symantec | TriActive | Viewsonic
Enterprise technology solutions for your business!
859.272.0080 Call or Click to request service or get a quick quote. Recently completed tech calls Setup new PC, print share and static reservations for doctors computers. Installed desktop, Castelle phone setup, and configuration and testing of phone jacks. Performed Onsite Preventative Service Review. Installed new Hewlett Packard LaserJet 3005 and setup on network - added to server share and logon script. Removed old HP printer from work area. Removed old user logons and drive shares. Tape backup review of data set, adjust settings, reset jobs, and formatted tapes. Tested. Called Dell Support to arrange monitor replacement. Residential - Setup home office network and remote connectivity to central office. Removed spyware and malware from desktop PC. Removed AVG and replaced antivirus software with Kaspersky Business Space Internet Security. Packed defective printers for return to manufacturer. Setup POP3 e-mail address and tested. Added website to global "white-list" in SmartFilter software. Fixed network logon and profiles for several network users. Replaced patch cables and performed RJ45 cable drop in office. Troubleshoot network card in dual boot PC. Installed new gigabit PCI network card. Ran software installations and tested. Performed updates for AVG antivirus, removed old DSL connection via USB. Repair of Fujitsu Lifebook wireless functions, setup wireless profile and tested wi-fi link. Troubleshoot, replacement of system motherboard. Replaced 48 port Linksys switch with Cisco Catalyst 48 port switch. Setup Windows file server for Rent Manager database. Installed Rent Manager on all clients and pointed database to shared server directory. Configured Linksys Access Point for secure wireless access. Licenses Rent Manager. Created DHCP reservation on server for new HP LaserJet printer at 192.168.202.21. Increased mailbox size Exchange server. Installed spam plugins for end-user's Microsoft Outlook. Installed memory upgrade and resolved script debugging error on website. Cleaned PC of virus and spyware infections in internet temp file directory. Manually updated Trend Micro antivirus, reset alerts. Licensed Trend Micro software. Setup VPN and Microsoft Remote Desktop profile for remote connectivity. Troubleshooting e-mail problems resulted in adding e-mail addresses to Safe Sender's list in Microsoft Outlook. Upgraded computer to Microsoft XP Professional and installed Kaspersky Business Space antivirus. Configured for remote desktop connections and tested. Installed and configured Image Vault software on 1 desktop and 2 laptops. Fixed Internet Explorer issue with opening .wav voicemail files. Installed and licensed Kaspersky Business Space antivirus on all networked PC's. Installed memory upgrade in computer. Created a shared drive letter on the server for common network access. Drive mappings created on clients. Setup TCG Vault online backup of server to backup each night the Rent Manager and Common directories. Installed cable management & guest wireless router, rack assembly. SSL certificate renewal & installation completed. Setup Cisco firewall configuration. Increased Microsoft Exchange mailbox size. Troubleshooting Outlook Web Access. Troubleshooting server configuration and DynDNS. Increased disk space for SmartFilter downloads. Un-installed E-Trust, initiated Kaspersky deployment & policy configuration. Cleaned viruses from 5 nodes. Trouble-shooting printer installation. Performed Managed Services Report. Troubleshooting of SQL database problems on website. Ran Norton 360 to cleanup slow computer, Connected HP Officejet 5610 printer (tested print), Confirmed Internet settings, enabled Windows firewall. Enabled fax software with new phone number. Tested scan to e-mail, scan to Word document, scan to image file. Installation of PCI modem in new Hewlett Packard PC. Driver downloaded and installed. Troubleshooting of Sp@m Terminator service. Performed DNS lookup and message log verification. The problem was determined to be the MX settings in the hosting account. Recommended resolution: Point MX records to mx1.tcgamerica.com Updates and modifications to client website. Setup HP service ticket for repair of warrantied PC. Fixed synchronization error for Blackberry by un-installing and re-installing Contact Manager software on Microsoft Vista notebook. Created test POP3 e-mail account to verify web hosting e-mail settings E-mail setup on Palm Treo for Cingular wireless account - configured for IMAP. Successfully tested sending and receiving e-mail. Installed 2 notebooks and docking stations. Joined new clients to domain and installed applications. Configured and connected notebooks to wireless network. Installed Windows updates and antivirus application. Troubleshoot All Scripts fax problems. Installed and configured 2 scanners for Touch Chart.
Setup new PC, print share and static reservations for doctors computers.
Installed desktop, Castelle phone setup, and configuration and testing of phone jacks.
Performed Onsite Preventative Service Review. Installed new Hewlett Packard LaserJet 3005 and setup on network - added to server share and logon script.
Removed old HP printer from work area. Removed old user logons and drive shares.
Tape backup review of data set, adjust settings, reset jobs, and formatted tapes. Tested. Called Dell Support to arrange monitor replacement.
Residential - Setup home office network and remote connectivity to central office.
Removed spyware and malware from desktop PC. Removed AVG and replaced antivirus software with Kaspersky Business Space Internet Security.
Packed defective printers for return to manufacturer.
Setup POP3 e-mail address and tested.
Added website to global "white-list" in SmartFilter software.
Fixed network logon and profiles for several network users.
Replaced patch cables and performed RJ45 cable drop in office.
Troubleshoot network card in dual boot PC. Installed new gigabit PCI network card. Ran software installations and tested. Performed updates for AVG antivirus, removed old DSL connection via USB.
Repair of Fujitsu Lifebook wireless functions, setup wireless profile and tested wi-fi link.
Troubleshoot, replacement of system motherboard.
Replaced 48 port Linksys switch with Cisco Catalyst 48 port switch.
Setup Windows file server for Rent Manager database. Installed Rent Manager on all clients and pointed database to shared server directory.
Configured Linksys Access Point for secure wireless access. Licenses Rent Manager.
Created DHCP reservation on server for new HP LaserJet printer at 192.168.202.21.
Increased mailbox size Exchange server. Installed spam plugins for end-user's Microsoft Outlook.
Installed memory upgrade and resolved script debugging error on website.
Cleaned PC of virus and spyware infections in internet temp file directory.
Manually updated Trend Micro antivirus, reset alerts. Licensed Trend Micro software.
Setup VPN and Microsoft Remote Desktop profile for remote connectivity.
Troubleshooting e-mail problems resulted in adding e-mail addresses to Safe Sender's list in Microsoft Outlook.
Upgraded computer to Microsoft XP Professional and installed Kaspersky Business Space antivirus. Configured for remote desktop connections and tested.
Installed and configured Image Vault software on 1 desktop and 2 laptops.
Fixed Internet Explorer issue with opening .wav voicemail files. Installed and licensed Kaspersky Business Space antivirus on all networked PC's.
Installed memory upgrade in computer.
Created a shared drive letter on the server for common network access. Drive mappings created on clients. Setup TCG Vault online backup of server to backup each night the Rent Manager and Common directories.
Installed cable management & guest wireless router, rack assembly.
SSL certificate renewal & installation completed.
Setup Cisco firewall configuration. Increased Microsoft Exchange mailbox size. Troubleshooting Outlook Web Access.
Troubleshooting server configuration and DynDNS. Increased disk space for SmartFilter downloads. Un-installed E-Trust, initiated Kaspersky deployment & policy configuration. Cleaned viruses from 5 nodes. Trouble-shooting printer installation.
Performed Managed Services Report.
Troubleshooting of SQL database problems on website.
Ran Norton 360 to cleanup slow computer, Connected HP Officejet 5610 printer (tested print), Confirmed Internet settings, enabled Windows firewall. Enabled fax software with new phone number. Tested scan to e-mail, scan to Word document, scan to image file.
Installation of PCI modem in new Hewlett Packard PC. Driver downloaded and installed.
Troubleshooting of Sp@m Terminator service. Performed DNS lookup and message log verification. The problem was determined to be the MX settings in the hosting account. Recommended resolution: Point MX records to mx1.tcgamerica.com
Updates and modifications to client website.
Setup HP service ticket for repair of warrantied PC.
Fixed synchronization error for Blackberry by un-installing and re-installing Contact Manager software on Microsoft Vista notebook.
Created test POP3 e-mail account to verify web hosting e-mail settings
E-mail setup on Palm Treo for Cingular wireless account - configured for IMAP. Successfully tested sending and receiving e-mail.
Installed 2 notebooks and docking stations. Joined new clients to domain and installed applications.
Configured and connected notebooks to wireless network.
Installed Windows updates and antivirus application.
Troubleshoot All Scripts fax problems. Installed and configured 2 scanners for Touch Chart.
Corporate News 03.14 '08 Mohamed Elhity joins the TCG America team. 01.25 '08 TCG America becomes Cisco SMB Select certified partner! Corporate News Events and Seminars TCG Events Schedule
Proactive Service Reviews
